Support

Get in touch

I answer within one business day, usually faster. Include your name and a short description of what’s going on so I can find your booking or your payment.

Common questions

I need a receipt or invoice. Check your email for the Stripe receipt sent at the time of payment. If you can’t find it, email me from the address you paid with and I’ll resend it.

I want to update a payment method, or cancel something. The billing portal handles both, and you can do it yourself. No hoops, no retention flow, no guilt trip.

I was charged and I’m not sure why. Everything I bill shows up as ALXPCK on your statement. Email me the amount and the date and I’ll look it up.

I need to move or cancel a session. Use the link in your calendar invite, or email me and we’ll find another time. If the session was paid, cancelling refunds it in full, automatically.

Something isn’t working. Tell me what you expected to happen, what actually happened, and any error messages you saw. Screenshots help.

Refund policy

See the full refund policy for details. The short version: cancelling a paid session refunds it automatically, and if you want your money back for any other reason, just ask. I’d rather refund you than have you go to your bank about it.